Case Service: A digital partner for patrol. Patrol units respond to emergencies, but agencies can now redirect select non-emergency calls to advanced automation with the confidence citizens will be served well. This is new innovative technology for patrol delivered via a no-fuss cloud platform. Most people call 911 when they need help from police, and handing them over to the voice entry-point is simply the fastest and most effective way to respond to their need. Once connected, citizens engage with an intelligent engine that provides an investigative dialogue to help them communicate and get service. Citizens can then choose how and when to communicate as they can move in and out of the conversation and change the method via by voice, mobile, SMS, or the web.